Helpful, practical answers

Helpful guides for everyday technology.

Clear answers for the questions that come up before, during, and after a technology task. Start with the situation that sounds most like yours.

10 resources

In-depth guideHow remote tech help works, and how you stay in controlSee what happens before and during a remote appointment, what you can control, and when an in-home visit is the better fit.Read the guide

In-depth guides

Remote or in-home tech help: which fits your situation?6 minute readRead the guide How to arrange tech help for a parent or relative7 minute readRead the guide A practical first pass at organizing years of digital photos8 minute readRead the guide

Quick tips

Small fixes and useful shortcuts for everyday annoyances.

EmailA faster way to unsubscribe from email in GmailRead the tip WindowsWhere did my downloaded file go?Read the tip Home devicesWhat to check when your printer says offlineRead the tip WindowsMake text easier to read without changing everything elseRead the tip Home devicesYour TV is on the wrong input. Here’s what to check.Read the tip SafetyA pop-up says your computer is infected. Slow down first.Read the tip

Still not sure where to start?

Describe what you want to accomplish. I’ll recommend the most useful next step.